This privacy policy sets out how Laneway Treasures uses and protects any information that you give when you use this website. Laneway Treasures is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Laneway Treasures may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Laneway Treasures is a Sole Trader, not a limited company. You can contact me by emailing sales@lanewaytreasures.co.uk
For legal purposes, Laneway Treasures is known as the ‘data controller’.
When you place an order online or by phone
We will gather all the information We need to process your order. (For example: name, email, postal address, billing address, card number or other payment method details and contact phone number. We will not send you email marketing unless you ask us to. You can opt out of email marketing at any time by emailing us at sales@lanewaytreasures.co.uk
When you opt in to receive marketing communications from me, there are different ways you might do this, for example:
As with all sensitive data we keep all these details securely in our systems. The exception is payment details which are sent to and managed securely by our payment service provider. We do not keep a record of your credit card, for example, apart from the card type and last four digits for reference.
We use cookies to distinguish you from other users of the Laneway Treasures website. This helps us to provide you with a good experience when you browse the website. More information can be found at https://www.aboutcookies.org.uk
We use a Facebook pixel which enables us to advertise to you on Facebook & Instagram. If you don’t want to be tracked by Facebook you can opt out & control the advertising you see by visiting the facebook help centre.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
When you place an order online or by phone – fulfilling your order
Primarily we use the data you provide to us to fulfil our contract with you: we use your delivery address to know where to send your order; we use your email address to update you about your order status.
When you place an order online or by phone or make a transaction in store – marketing
For marketing purposes we also use transaction data to analyse customer behaviour and to ensure we send you the most appropriate marketing (we don’t send you emails unless you ask us to). For example,
We use any data you provide to us (at any time) as a way to send you the most relevant marketing. For example:
If you have not made a transaction with us, but you have opted in to receive marketing by email or any other method the legal basis for processing is called ‘consent’.
Laneway Treasures are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years. After this point your information will be kept until you notify Laneway Treasures otherwise; you have the right to be forgotten. To do this please email me at sales@lanewaytreasures.co.uk
From time to time we may contact you by email or post with information about our latest products, news, promotional offers and events.
You can unsubscribe by emailing sales@lanewaytreasures.co.uk
*Please note that it can take up to 7 days to fully remove you from our mailing list, so you may continue to receive emails whilst your request is being processed.
**Please note that service emails relating to your order cannot be unsubscribed from and will continue to be sent.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
The types of companies we use are, for example:
Your rights relating to personal data
You have rights under data protection laws in relation to your personal data. These include the right to
You can see more about these rights at:
If you believe that any information we are holding on you is incorrect or incomplete or you wish for your data to be deleted, please email me as soon as possible at sales@lanewaytreasures.co.uk
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.